Privacy Policy

This website (http://nellora.com), store, and all of its content are owned by Nellora Apothecary, LLC, which is owned by Jodi Faucett.

Below, you will find our privacy policy which describes how we collect, use, process and distribute your information. We do not use or share your information with anyone except as described in this policy. The use of information collected through our website shall be limited to the purposes of this policy.

Please read this privacy policy carefully. We may change this privacy policy at any time. If changes are made, we will let you know via email and/or a prominent notice on our website.

By using our website, you consent to this policy.

What types of information we collect:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect your information:
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect personal information:

We collect such non-personal and personal information for the following purposes:

To personalize your experience
To improve our website in order to better serve you
To respond to customer service requests
To administer a contest, promotion, survey or other site feature
To quickly process your transactions
To send periodic emails regarding your order or other products and services

How we store, use, share and disclose your information:
Our company is hosted on the Shopify platform. Shopify provides us with the online platform that allows us to sell our products to you. Your data may be stored through Shopify’s data storage, databases and the general Shopify applications. They store your data on secure servers behind a firewall.

All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with our site visitors:
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How we use cookies and other tracking tools:

There are two types of cookies:

Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

These cookies are place on the Nellora Apothecary website (cookie name, life span, purpose):

svSession; Permanent; Communication between site owner and visitor Shopify chat)
hs; Session; Security
XSRF-TOKEN; Persistent cookie; Security
smSession; Two weeks; Identifies logged in site members
TSxxxxxxxx (where x is replaced with a random series of numbers and letters); Permanent; Security
TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters); Permanent; Security

How site visitors can withdraw consent:

If you prefer that we stop processing your data, please contact us at jodi@nelloraapothecary.com or send us mail to:

Nellora Apothecary

3032 Catamaran Cove

Villa Rica, GA 30180

Privacy policy updates:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information:

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@nellora.com or send us mail to:

Nellora Apothecary

3032 Catamaran Cove

Villa Rica, GA 30180